سياسة الإلغاء ، الإرجاع والإستبدال.

The following policy applies to courses, whether in person at the headquarters of the Federation of News Agencies of the Organization of Islamic Cooperation Countries, a hotel hall, or outside the Kingdom, or online courses held via After by  Live broadcast  Using virtual classroom technology via the platform:

•  If the trainee cancels his registration in courses held in person thirty days or more before the actual training date,  25% of the course fees will be deducted, not less than 750 Saudi riyals. After that, we regret that we will not be able to refund any fees due. If we are not notified of the cancellation, we are not obligated to refund any fees due.
  
• If the trainee cancels his registration in the courses held via the online “remote” system seven working days before the actual training date, 25% of the course fees will be deducted and no less than 500 Saudi riyals will be paid after that. We regret that we are unable to return any Fees are due, and if we are not notified of the cancellation, we are not obligated to return any fees due. 
• The request to cancel the course must be submitted in writing by sending an email to cancel@qwaeem.org
  
• No withdrawal request from the course will be accepted for any reason, except for the cases mentioned previously.
• The platform has the right to cancel a meeting Any course andthe trainee is entitled to recover the full amount paid, and the trainee is entitled to benefit from the amount paid to postpone the course  A maximum of 6 months from the date of payment, provided that the trainee submits a request to postpone the course in writing by sending a message to the email cs@qwaeem.org, and the trainee is entitled to benefit from the amount paid and replace the course with another course at the same price  A maximum of 6 months from the date of payment, provided that the trainee submits a request to replace the course in writing by sending a message to the email cs@qwaeem.org
• The platform has the right to postpone  When any course is held, the trainee is entitled to recover the full amount paid only in  In the event that the course date is postponed by the Qawim platform and the new date does not suit previously registered customers, this condition does not apply if the postponement is due to a ban on holding events from government agencies. 
• In the event of a refund, it will be done within 14 working days and using the same payment channel used to pay the amount. The trainee has no right to demand the use of another payment channel or change the information of the original payment channel.